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What You Agree to When You Use navi118

These terms set out how your account works, what we expect from you, and what you can expect from us — covering wallet transactions via DANA, OVO, and GoPay, account access, and eligibility where local law permits.

Account eligibility applies where local law permitsDANA, OVO, GoPay coveredMobile and browser accessAccount wallet rules includedContact support for any dispute

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How These Terms Apply to Your Account

navi118 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on navi118, you confirm that you meet the eligibility conditions applicable in your region and that you accept these terms in full. Access to our lobby — including live casino, slots, and sportsbook markets — is subject to local law and is

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available only where permitted. We reserve the right to suspend or close accounts that breach these terms, including accounts used for fraudulent activity or for circumventing wallet verification steps. When you deposit via DANA, OVO, or GoPay, the transaction is processed under the payment conditions linked
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to your registered wallet. Withdrawals follow the same wallet verification path: the receiving wallet must match the one used for deposit. We do not accept third-party wallet transfers. Your account holds a single wallet identity; changes to your registered payment method require a formal request through
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support. We may update these terms when our services change or when applicable regulations require it. We will notify you via the contact method on your account before material changes take effect. Continuing to use the platform after notification constitutes acceptance. Players in Depok and across
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Indonesia should confirm local eligibility before opening an account, as availability depends on the applicable laws in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About Your Terms Questions

If any part of these terms is unclear or you want to raise a dispute, our support team handles account and policy queries directly. You can reach us through live chat, email, or via your account help panel — all three routes connect to the same Indonesia support team. Response times vary; for urgent account matters, live chat is the quickest path.

Team online

Live Chat

Open the chat icon from your account dashboard. Our Indonesia support team picks up policy and account queries through this channel first.

Email Support

Send your terms or dispute query to our support address listed in your account settings. Include your registered wallet type — DANA, OVO, or GoPay — for faster handling.

Account Help Panel

The help panel inside your account lets you raise a formal request for wallet changes, account review, or a terms clarification without leaving the platform.

ACCOUNT INTEGRITY

How We Protect Your Account and Data

Account security and data handling are built into how navi118 operates — not added as an afterthought. Your registered wallet details, transaction records, and login history are stored under standard encryption. We do not share personal account data with third parties outside the scope needed to process your DANA, OVO, or GoPay transactions. You can request a summary of the data we hold on your account by contacting support through the help panel.

Data Retention We keep your account and transaction records for the period required under applicable regulations. After that period, data is deleted or anonymised in line with our internal policy.

Cookie Use We use session and functional cookies to keep your account logged in across mobile and browser. No third-party advertising cookies are set without your awareness during the account session.

Account Security Login uses OTP verification tied to your registered mobile number. If you lose access, the recovery path runs through the same number used at account creation.

Request a Change To update your registered wallet — switching from OVO to GoPay, for example — submit a formal request via the account help panel. Support reviews wallet-change requests manually.

Common Questions About These Terms

The questions below cover what real account holders ask us most often about eligibility, wallet rules, data, and how to raise a dispute. If your question is not here, live chat is the fastest way to get a direct answer.

These terms apply to anyone who opens or uses a navi118 account. Access is available where local law permits; eligibility is your responsibility to confirm before registering.

No. Your deposit wallet must be registered in your own name. Third-party wallet transfers are not accepted and may result in account suspension under these terms.

Submit a formal wallet-change request through the account help panel. Support reviews these manually. The new wallet must also be registered in your own name.

We notify you via the contact method on your account before material changes take effect. Continuing to use the platform after that notification means you accept the updated terms.

Contact support through live chat or the account help panel and ask for a data summary. We will respond with the account and transaction records we hold for your registered profile.

Raise a formal dispute via email support or the help panel. Include your account ID and the specific decision you are contesting. Our team reviews all disputes and responds directly.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use navi118

Reach Us About Your Terms Questions

Live Chat

Email Support

Account Help Panel

How We Protect Your Account and Data

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use someone else's DANA or OVO wallet to deposit?

03 What happens if I want to change my registered GoPay wallet?

04 How will I know if the terms change?

05 How do I request the data navi118 holds on my account?

06 What can I do if I disagree with a decision made under these terms?

Terms & Conditions

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