Reference

Terms That Cover Your Account on navi118

Using navi118 means you agree to the terms set out here — covering account access, wallet transactions via DANA, OVO, or GoPay, and how we handle your data. Access and eligibility depend on local law and are available where local law permits.

Account ConditionsWallet PolicyData HandlingJurisdiction NoticeUser Rights
navi118 Terms That Cover Your Account on navi118
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your data, or need to flag something about your account, our support team handles legal and account queries. You can reach us through live chat or email — response times vary by volume, but account-related requests are prioritised in the queue.

Team online

Live Chat

Open the chat icon from any page on navi118 to connect with our support team for account and terms queries.

Email Support

Send legal or data-related requests to our support email address listed in your account settings under Help.

Account Help Centre

The Help section in your account covers common policy questions, wallet verification steps, and account closure procedures.

DATA AND SECURITY

How We Handle Your Account and Data

Your account data stays with us for as long as the account is active, plus a retention period required by applicable regulations. We don't share personal data with third parties except where required by law or to process your wallet transaction — for example, passing a transaction reference to DANA, OVO, or GoPay to confirm a deposit. You can request a summary of the data we hold on your account at any time through our support channel.

Account Security

Every login uses OTP verification sent to your registered mobile number. We don't store wallet PINs — those stay inside your DANA, OVO, or GoPay app.

Cookie Policy

We use session cookies for account authentication and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.

Data Retention

Account records are kept while the account is open and for the period required by applicable Indonesian financial regulations after closure.

Data Requests

To request access to, correction of, or deletion of your personal data, contact support via live chat or email with your account ID ready.

Common Legal Questions About Your Account

These are the questions we get most often about account terms, data rights, and how our policies apply to wallet transactions in Indonesia.

Yes — any transaction processed through your account, including those via DANA, OVO, and GoPay, is covered by these terms alongside each wallet provider's own rules.

You can. Contact our support team by live chat or email with your account ID. We'll confirm what we hold and how it's used under applicable data rules.

After closure, we retain records for the period required by applicable Indonesian financial regulations, then remove them from active systems in line with our data retention schedule.

Access depends on local law and is available where local law permits. It's your responsibility to confirm that accessing the platform is lawful in your specific region.

We post updated terms here with a revised date. If you continue using your account after the update date, that counts as acceptance of the new version.

Contact support immediately via live chat. We can place a temporary hold on your account while we investigate and check recent login activity on your registered mobile number.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.